Refunds
TODO(owner) Carried over from the Quartz refund policy (30 days). Confirm it still applies to Exitglass Pro at $19.99 and matches the terms of your merchant of record.
30-day refund window
If Exitglass Pro does not work as expected on your Mac, or if you purchased it by mistake, contact us within 30 days of purchase at support@exitglass.app. We will review the request and, when eligible, issue a refund through the original payment provider. You can also try Exitglass free, or start the 14-day Pro trial, before you buy.
Eligible cases
- The app has a reproducible technical issue that prevents normal use and we cannot reasonably fix it.
- The purchase was accidental or duplicated.
- The app was clearly incompatible with your Mac or macOS version and that was not obvious before purchase.
- Local consumer law gives you additional refund rights.
Cases that may not be refundable
- Requests made after the 30-day window, unless required by law.
- Refund requests after extensive use where the product works as described.
- Abuse, fraud, chargeback misuse, or repeated refund requests.
How to request a refund
Email support@exitglass.app with your order email, product name, approximate purchase date, and a short description of the issue. If payment was processed by a merchant of record or payment provider, the refund may be completed by that provider and may take several business days to appear on your statement.
Support first
We would like to fix the issue whenever possible. If you report a bug, we may ask for your macOS version, app version, and a description of the steps that triggered the problem. We will not ask for private file contents or unrelated personal data.