Private by default. Clear by design.
TODO(owner) This policy is adapted from the Quartz privacy policy. Confirm the data controller details (legal entity name and postal address), whether to name the network-intelligence partner, and the final analytics choice before launch.
Overview
Exitglass is made by Quartz, an independent Mac software studio. We design our products to collect as little personal information as possible. We do not sell personal data, we do not run third-party advertising trackers, and the Exitglass Mac app is built to work without telemetry or an account.
Information we collect
We may receive limited information in these situations:
- Email: if you contact support@exitglass.app, we receive your email address and the message you send.
- Purchases: payments are processed by our merchant of record or payment provider. We may receive purchase status, license, product, and support-related details needed to deliver the product. We never receive your card number.
- License and trial activation: activating a license sends the license key, an activation instance identifier, and an app-scoped one-way device identifier to our licensing service. Starting the optional Pro trial sends that one-way device identifier and the app version to our trial service so that at most one trial is issued per Mac. These requests do not include diagnostic targets or results, file names, the Mac name, or the raw hardware identifier.
- Website hosting: our hosting provider (Cloudflare) may process standard server logs such as IP address, request path, browser type, and timestamp for security and reliability.
The free web IP check
The IP check at exitglass.app/ip-check runs only when you click. It has no accounts and no history. The identity check uses only the public IP address that reaches our API at the Cloudflare edge; that address is sent to a network-intelligence partner, which returns hosting, proxy, VPN, Tor, routing, and coverage evidence. We do not choose or accept an address from the page. TODO(owner): decide whether to name the partner here.
The WebRTC leak test runs entirely in your browser. Your browser sends STUN requests to Cloudflare and Google STUN servers, which can see your IP address as in any WebRTC call. The results are not sent to Exitglass.
What the Mac app sends
Exitglass initiates diagnostics from your Mac and does not send diagnostic targets, DNS records, certificate details, HTTP headers, history, or exported reports to Exitglass. The hosts, resolvers, and public services you ask Exitglass to inspect necessarily receive a normal network request. Licensing, updates, selected DNS resolvers, public-IP lookup, GeoIP and RDAP providers, and speed testing contact their respective providers only when the related feature is used.
Website analytics and cookies
exitglass.app does not use Google Analytics, advertising trackers, or analytics cookies, and shows no cookie banner because it sets no tracking cookies. TODO(owner): if cookieless Cloudflare Web Analytics is enabled, describe it here (page views and referrers in aggregate, no cookies, no cross-site tracking).
How we use information
We use the limited information we receive to answer support requests, provide licenses and downloads, enforce activation limits, prevent abuse, and operate the website and products reliably.
Sharing
We do not sell personal information. We share information only with service providers needed to operate Exitglass, such as hosting, payment, licensing, email, and support services, or when required by law.
Data retention
We keep emails and purchase records only as long as needed for support, accounting, fraud prevention, and legal obligations. TODO(owner): state retention periods for license and trial records.
Your choices
You can ask us to access, correct, or delete personal information we control, subject to legal and accounting requirements, by emailing support@exitglass.app.
Contact
Questions about privacy can be sent to support@exitglass.app.